Frequently Asked Questions

TLC Holidays have collected a range of questions asked most often by our guests. We are happy to answer any specific question you may have that are not covered below. 

Simply contact TLC and we will respond as soon as we can.

ABOUT TLC FAQ’s

Question: How long have you been operation?

TLC Holidays, a family run business located within the complex, has welcomed new and regular guests to Victoria Court Apartments since 1987.

Question: Where is your office located?

The TLC Management Office is located within the Victoria Court 1 complex and is easily accessible to all guests.

See our location map here

TLC Office Opening Hours are:

Monday – Friday: 9am to 4pm

Saturday: 9am -to 12pm

Sunday: Our office is closed.

ACCOMMODATION FAQ’s

Question: How many people can the Victoria Court apartments sleep?

A One-bedroom Apartment ~ sleeps up to 3 people

A Two-bedroom Apartment ~ sleeps up to 5 people

A Three-bedroom Apartment ~ sleeps up to 6 people 

Question: What is the size of the accommodation?

One bedroom ~ 45 m² 
Two bedroom ~ 65 m²

Question: Do you have English speaking television channels?

Yes ~ Victoria Court apartments offer a full range of British and International TV Channels.

Question: Do Victoria Court Apartments have a balcony or terrace?

Yes ~ The size of Victoria Court balcony or terrace varies depending on which floor and your apartment type.

Question: Is there a heated swimming pool on Victoria Court?

Yes ~ Victoria Court swimming pool is heated in the winter months, but this is not necessary during the summer.

Question: Do I have to hire pool side sun beds?

Yes ~ All items are charged at 2€ / day.

Question: Is there internet access on-site?

Yes ~ Free Wi-fi is available in every apartment and within the pool bar area.

Question: Is the tap water Ok to drink?

Yes ~ however we do recommend that you use our newly installed and regulalry maintained on-site filtered water machine.

Question: What provision is there for cooking? 

All apartments offer a fully equipped kitchen with hob, oven, fridge and microwave as standard. 

Question: Is there an on-site restaurant at Victoria Court?

Yes ~ there is a poolside bar serving food, drink and take-away meals. 

Question: Are there security provision on-site? 

Yes ~ for your security and protection, Victoria Court operates secure evening and overnight complex access.

Question: Is there a safe in each property?

Yes – most properties have a safe fitted.  There is a 20€ deposit and 10€ returned at the end of your stay, however long. 

Question: Is my apartment safe and secure? 

When you’re on holiday you obviously relax and wind down.  We always recommend that you are still careful as though you were at home. 

Question: Do you provide items for hire? 

Yes ~ We can provide fans, cots and high chairs. All items are available for hire at a small cost.

**We recommend you confirm your requirements during booking confirmation**

Accommodation Rates FAQ’s

Question: Where do I find how much it is to rent an apartment?

The Contact form for TLC Holidays has a table of rental prices for 2024.

Question: Do you ever reduce your accommodation rates?

We offer different rates depending on the time of year – Contact TLC Holidays to confirm your apartment requirements.

Question: Is there a reduction for longer bookings?

Yes ~ For bookings of 4 weeks or more during peak periods reductions may apply.

Contact TLC Holidays to confirm your apartment requirements.

Question: Do you charge a supplement at any time of the year?

Yes ~ prices are listed on the accommodation pages.

Contact TLC Holidays to confirm your apartment requirements.

Question: Do you have apartments that allow smoking?

No – Smoking is allowed on balconies and terraces however we do ask you to be considerate of your fellow guests and neighbours.

Booking FAQ’s 

Question: Can I hold an apartment whilst I sort out my flights? 

Yes ~ just call us to hold an apartment for 24 to 48 hours.

Question: How do I book an apartment? 

Simply visit our ‘Booking’ page and complete your booking or Contact TLC Holidays to confirm your apartment requirements.

Question: How do I pay for my apartment? 

You can pay by bank transfer. If you are booking a last minute holiday, ‘cash on arrival’  may be accepted.

Question: What days am I able to book my holiday? 

We take bookings for any day of the week subject to availability and time of year. Note: Sunday is not a changeover day.

We accept bookings for a minimum 5 days subject to availability. Note: Bookings of less than one-week incur a full week charge.

Question: If I like an apartment can I ask for the same one next year. 

Yes ~ as long as it has not already been booked.

Question: Can I request a property in a certain position? 

Yes ~ subject to availability. We cannot guarantee special requests however we always aim to accommodate our guest requests wherever possible.

TRAVEL FAQ’s

Question: How do I get to the complex from the airport?

We recommend Taxi as the easiest option although you can catch a local bus.

If you wish to travel by hire car, we are around 15 minutes from the airport. 

Directions are available here.

Question: Do you pick up from the airport?

We do not offer Airport Transfers at the moment

Question: Do I need to hire a car?

No ~ Everything you may require for a relaxing holiday is within walking distance or a short taxi ride of Victoria Court Apartments.  Car Hire is available at the airport or via local and recommended outlets should you be more adventurous.

Question: How can I get a taxi?

Taxis are available immediately outside Tenerife South Airport arrivals.

From the Victoria Court complex we can call or you can hail a taxi from the nearby rank.

Question: How do I confirm my return flight?

Bring your flight and confirmation telephone number to the TLC office – we’ll do the rest for you.

Question: How much is a taxi to and from the airport?

Around 25€ – just make sure they put the meter on! 

Question: Can I rent a car once I am in the resort?

Yes ~ ask at the TLC office.

Question: How long does it take to get to Santa Cruz?

Santa Cruz in the North of the Island will be around a 50 minute drive.

Question: How long does it take to get to Puerto de la Cruz?

The journey to Puerto de la Cruz will be around 1 hour and 20 minutes.

USEFUL INFORMATION FAQ’s 

Question: What is the weather like during the year? 

Tenerife is famous for its all-year sun although cooler during the Winter (particularly in the evening).

Question: Is there a beach nearby?

Los Cristianos beach is a short and very pleasant walk from Victoria Court  and adjacent to the Port.

A further 5 minute walk through Los Cristianos takes you to Arona beach which is highly recommended.

Question: Where can I do my grocery shopping? 

There are a range of local supermarkets.

Question: Are there any good restaurants you can recommend? 

It is always difficult to recommend restaurants as a matter of personal taste!

If you ask we can give you recommendations and options. There are numerous local bars and restaurants nearby.

Question: Is there an ATM cash point available? 

Yes and just at the bottom of the road (2 min walk).

Question: Where can I change my sterling pounds into Euros? 

Just ask and we’ll point you in the right direction to trusted money exchange outlets.

Question: What do I do in a medical emergency? 

We have a 24/7 callout number to support you during any medical emergency.

Question: What do I do if I need to get to a hospital? 

If TLC are closed, we recommend that you take a taxi and ask for the Green Hospital.

Remember to take your insurance or other paperwork.

Question: Is there a chemist nearby? 

Yes – a 2-minute walk from the complex.

Question: What do I do if I lose my credit cards? 

Call immediately and cancel your cards – then report the theft to the local police.

As with all holiday locations, we always recommend you be wary of pickpockets.

Question: What things are cheap to buy in Tenerife? 

The cost of local food, restaurants, cigarettes, alcohol and clothing are significantly cheaper in Tenerife. 

There is also a local market on Tuesdays and Sundays, offering a range of items at low cost prices.

Question: Is the local wine worth a try? 

Yes ~ and we believe it is getting better and better each year.

CONTACT US FAQ’s 

Question: How can I get in touch with TLC Holidays? 

Simply go to our ‘Contact Us’ page for details.

What are your office hours? 

Mon-Fri: 9am~4pm,

Sat: 9am~12pm,

Sun: closed

Question: What days do you close for holidays? 

We work reduced hours around Christmas & New Year and close on those days and other Canarian bank holidays.

Contact: tlcholidays@hotmail.com